Ticket Information & Policies

Ticket Information & Policies

Policies

Safety Policies
To ensure the well-being of our patrons, artists, and staff, Savannah Music Festival is implementing safety measures in line with industry standards and CDC recommendations. Please click here to view the most up-to-date policies.

Cancellations & Refunds
Except in the event of cancellation or postponement of a performance, Savannah Music Festival does not offer ticket refunds. Tickets can be exchanged or donated to the festival for resale. Exchanges are subject to availability and exchange fees. Tickets for donation must be received by the SMF office at least 24 hours prior to the scheduled performance. You will receive a tax-deductible donation receipt after the festival. Questions? Contact tickets@savannahmusicfestival.org.

Come Unplugged
Thank you for leaving your recording devices at home and silencing your cell phones for all SMF concerts. For the enjoyment of all patrons, photographing, videotaping and sound recording of any SMF performance is prohibited.

House Rules
While outside food and drink will not be permitted inside any SMF venue, food and drink will be available for in-house purchase at select concerts. Smoking is not permitted inside any SMF venue.

Late Seating
Late seating will take place during the first appropriate pause in the program at the discretion of house management.

Dancing / Standing 
Patrons are advised to note that certain shows within the lineup are marked as performances in which patrons are likely to be on their feet and/or dancing. In theaters, those sensitive to this activity are encouraged to purchase early and select balcony/mezzanine seats closer to the front.

Patron Code of Conduct
We are committed to providing an inclusive environment that celebrates exceptional live music, highlights diverse voices and genres and unites our community. We are dedicated to cultivating a safe, comfortable and enjoyable experience for everyone who interacts with the Savannah Music Festival. Patrons are expected to contribute to our mutually respectful and welcoming community, supporting the richness of music from around the world and its transformative power.
Please refrain from behavior that could disturb other patrons and performers. Patrons may be asked to relocate or leave if their behavior is disruptive to other audience members or if they are violating our safety protocols. Untolerated behavior includes, but is not limited to:

  • Ignoring requests from SMF staff and security regarding facility operations and emergency response procedures
  • Verbal or physical harassment, including abusive language and gestures, threats, cursing or sexual language directed at others
  • Any form of discrimination or harassment because of race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, disability or veteran status
  • Behavior that violates government laws and regulations

Accessibility Information

Savannah Music Festival is committed to bringing the best of the musical arts to everyone and to providing a wide array of services for people with disabilities.

Access
Savannah Music Festival uses numerous venues, all of which are accessible through the main entrance, with the following exceptions:

  • Temple Mickve Israel is accessible via the side entrance on Wayne St. between Bull St. and Drayton St.
  • Trinity United Methodist Church is accessible via the side entrance on York St between Jefferson St. and Barnard St.
  • Lucas Theatre for the Arts and the Trustees Theater do not have elevators to access balcony seating.

Special Seating Arrangements
Tickets for accessible seating at reserved seating shows are available for purchase at all price levels. Patrons using wheelchairs must confirm seating access in advance by calling the Savannah Box Office at 912.525.5050.

Accessible Restrooms
Specially equipped restrooms are located in all venues.

Additional Information
For more information, or if you have further suggestions about access at the Savannah Music Festival, please call 912.234.3378.


Children at SMF

SMF strives to provide a welcoming environment for everyone. Several concerts within the lineup are family-friendly. Children 12 years of age and younger receive free admission to family-friendly concerts. Please visit Way To Save for more information.

Children 5 years of age or younger receive free admission to all SMF concerts when accompanied by paying adult ticket holders (limit one child per one paying adult). Free tickets for children are only available in person on the day of show.

All patrons, regardless of age, must have a valid ticket to enter the venue. This includes infants and children that may normally sit on the lap of a parent. Classical performances are not recommended for children under the age of 5 years. For the most child-friendly environment, families are encouraged to attend early shows at the North Garden Assembly Room at Ships of the Sea Museum or the Charles H. Morris Center.

Older children and young adults, especially those studying to learn an instrument, are invited to take advantage of SMF’s special discounts at classical concerts at Trinity United Methodist Church:

  • Patrons 12 and under receive free admission
  • School children and young adults age 13–19: $10 tickets
  • Patrons in their 20s (20–29): $20 tickets
  • Patrons in their 30s (30–39): $30 ticket

SMF staff reserves the right to ask children and adults who become disruptive to leave the venue. For questions about the suitability of a performance or venue for your child, please call 912.234.3378.