Policies

Policies

 

CANCELLATIONS & REFUNDS

Except in the event of cancellation or postponement of a performance, Savannah Music Festival does not offer ticket refunds. Tickets can be exchanged or donated to the festival for resale. Exchanges are subject to availability and exchange fees. Tickets for donation must be received by the SMF office at least 24 hours prior to the scheduled performance. You will receive a tax-deductible donation receipt after the festival.

HOUSE RULES

While outside food and drink will not be permitted inside any SMF venue, food and drink will be available for in-house purchase at select concerts. Smoking is not permitted inside any SMF venue. Animals (except service animals covered under ADA regulations) are not allowed inside SMF venues. SMF does not admit animals that are for emotional support or comfort; these animals are not recognized as service animals by the ADA.

DANCING / STANDING

Patrons are advised to note that certain shows within the lineup are marked as performances in which patrons are likely to be on their feet and/or dancing. Look for shows that are marked as standing/dancing in the lineup. In theaters, those sensitive to this activity are encouraged to purchase early and select balcony/mezzanine seats closer to the front.

ACCESSIBILITY INFORMATION

All SMF venues are accessible, but please note that the Lucas and Trustees theaters,
as well as Trinity United Methodist Church, do not have elevators to access balcony seating. Patrons using wheelchairs must confirm seating access when purchasing their tickets by calling the Savannah Box Office at 912.525.5050.

COME UNPLUGGED

Thank you for leaving your recording devices at home and silencing your cell phones for all SMF concerts. For the enjoyment of all patrons, photographing, videotaping and sound recording of any SMF performance is prohibited.

LATE SEATING

Late seating will take place during the first appropriate pause in the program at the discretion of house management.

PATRON CODE OF CONDUCT

We are committed to providing an inclusive environment that celebrates exceptional live music, highlights diverse voices and genres and unites our community. We are dedicated to cultivating a safe, comfortable and enjoyable experience for everyone who interacts with the Savannah Music Festival. Patrons are expected to contribute to our mutually-respectful and welcoming community, supporting the richness of music from around the world and its transformative power. Please refrain from behavior that could disturb other patrons and performers. Patrons may be asked to relocate or leave if their behavior is disruptive to other audience members or if they are violating any safety protocols. Untolerated behavior includes, but is not limited to: 

  • Ignoring requests from SMF staff and security regarding facility operations and emergency response procedures 
  • Verbal or physical harassment, including abusive language and gestures, threats, cursing or sexual language directed at others
  • Any form of discrimination or harassment because of race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, disability or veteran status
  • Behavior that violates government laws and regulations 

CHILDREN

SMF strives to provide a welcoming environment for everyone. Several concerts within the lineup are family-friendly. Children 12 years of age and younger receive free admission to family-friendly concerts. Look for shows marked family-friendly in the lineup.

Children 5 years of age or younger receive free admission to all SMF concerts when accompanied by paying adult ticket holders (limit two children per one paying adult). 

All Savannah-Chatham County Public Schools students qualify for the SMF Explorer Pass and can attend SMF general admission shows absolutely free. 

Free tickets for children are only available in-person at the box office or at the on-site box office on the day of show.

Children and all patrons age 40 and under, are invited to take advantage of SMF’s special discounts specific to classical concerts at Trinity United Methodist Church (see “Ways to Save” on page 49). Classical performances are not recommended for children under the age of 5 years.

Concerts at Trustees’ Garden on March 25, 26, 29, and April 2 are free to children 5 years of age and younger. Children 6–15 years of age receive 50% off the general admission ticket price. VIP tickets are excluded from these discounts.

All patrons, regardless of age, must have a valid ticket to enter the venue. This includes infants and children that may normally sit on the lap of a parent. 

SMF staff reserves the right to ask children and adults who become disruptive to leave the venue. For questions about the suitability of a performance or venue for your child, please call 912.234.3378.

PLEASE NOTE THAT ALL PROGRAMS, ARTISTS AND VENUES ARE SUBJECT TO CHANGE