House Manager (Seasonal)

Location: Savannah, Georgia
Term: Savannah Music Festival 2024
Start Date: Training dates negotiable; festival dates March 28-April 13, 2024

The Savannah Music Festival is seeking a House Manager. This is a temporary position that works closely with SMF staff and crew during the 17-day Festival. The position will require limited training hours in advance of the festival and would be assigned to support specific performances during the festival, March 23-April 8, 2023.

DUTIES & RESPONSIBILITIES

Understand and enforce volunteer policies
Manage volunteers for assigned performances, including conducting a pre-performance briefing with volunteers and assigning duties (ushers, merchandise assistance, and so on)
Work closely with Show Manager(s) to make sure assigned performances begin at the advertised times
Assist with set up for ticket sales, merchandise, and other SMF front-of-house needs
Work with SMF staff and crew to accommodate VIP and artist guest requests
Become intimately familiar with assigned festival venues, as well as performance and venue-specific policies
Understand venue seating charts and house hold policies; follow SMF venue maps to ensure volunteers are at all posts
Manage the flow of patrons entering and leaving the venue, especially for those performances that require a quick turnaround
Understand the program for each performance and work with the Show Manager(s) to determine appropriate late seating policies and seating intervals
Work with ushers and security, if necessary, to enforce rules regarding patrons attempting to photograph, record, or videotape performances
Provide courteous and prompt service to all patrons, festival staff, and festival artists and crew
Understand full festival schedule to be able to answer patron and volunteer questions regarding other festival performances, events, and venues

KNOWLEDGE & SKILLS

Strong verbal communication skills
Collaborative working style with a hands-on approach to team work and managing
Positive attitude and proven record of reliability
Patience, empathy, and ability to work with different personalities
Must have the ability to multi-task, trouble shoot, and work under pressure
Ability to interact with patrons, volunteers, festival staff, and artists and crew professionally and personally
Proficient in Microsoft Office Suite, Google Suite, and Adobe Acrobat; familiarity with Airtable a plus
Willingness, availability, energy, and stamina to work long hours during 17-day Festival
Must have a valid driver’s license and driving experience

How to apply
Interested candidates should send a resume and cover letter to marketing@savannahmusicfestival.org. No phone calls, please. No phone calls, please.