COVID-19 Donations / Refunds FAQs

COVID-19 Donations / Refunds FAQs

Updated, Friday, April 10, 2020


Please note the adjusted Box Office Hours: 10 am – 3 pm, Monday – Friday


Frequently Asked Questions

Why should I contact tickets@savannahmusicfestival.org?

  • To turn your ticket refund into a donation to the Savannah Music Festival and to join SMF in Unison. 
  • To request a refund for your 2020 Savannah Music Festival ticket order. You can request to get a partial refund if you have tickets to rescheduled performances you would like to hold on to or if you would like to donate a part of your refund.
  • To purchase tickets to the rescheduled concerts using credit from ticket(s) you purchased to other shows that aren’t being rescheduled.

Please note: If you have tickets to performances that have been rescheduled, your original tickets are valid for the same seats on the new date. No action is required on your part. 

What concerts have been rescheduled?
St. Paul & the Broken Bones – Thursday, September 3, 2020 – 8:30 p.m., Lucas Theatre for the Arts
Jason Isbell and the 400 Unit – Friday, September 11, 2020 – 8 p.m., Johnny Mercer Theatre
Bruce Hornsby & the Noisemakers – Friday, October 9, 2020 – 8 p.m., Lucas Theatre for the Arts
Jazz at Lincoln Center Orchestra with Wynton Marsalis – Saturday, October 17, 2020 – 8 p.m., Johnny Mercer Theatre
Mandolin Orange – Wednesday, November 11, 2020 – 8 p.m., Lucas Theatre for the Arts 

Tickets purchased for the original performances are valid for the rescheduled dates. If you are unable to join us in the fall and would like to donate your tickets or receive a refund, please contact us at tickets@savannahmusicfestival.org before Friday, May 15, 2020. No other originally-scheduled SMF 2020 concerts will be rescheduled.

If an event is rescheduled, will I have to buy my tickets again?
If a ticket was donated or refunded, a new ticket needs to be purchased. However, if your ticket wasn’t donated or refunded, you may use the same tickets for the rescheduled event. 

Are any other performances going to be rescheduled?
No, no additional originally-scheduled SMF 2020 concerts will be rescheduled.

Why should I consider donating my ticket to SMF?
SMF is a community nonprofit that relies on donations and ticket sales from our 17-day festival to cover all year-round operational costs. Donating the value of tickets will help support SMF’s ongoing operations during this challenging time. SMF maintains a local, full-time, year-round staff to plan each year’s festival and depend on SMF for their livelihoods.

How do I donate my ticket?
Please don’t call the box office. Instead, complete the donation form.

Is the full amount of my ticket donation tax-deductible?
Yes, it will be viewed as a charitable donation. 

Will I be recognized for my donation?
Yes, as a thank you to patrons who are willing to go above and beyond for the festival by donating their tickets, SMF is planning a special event for all who donate back, as well as special recognition in local media and online. We are calling this group SMF In Unison.

How will I be notified when the donation is processed?
You will receive an acknowledgment letter of your ticket donation, postmarked by June 30, 2020. 

What if I prefer a refund? When and how will my refund be processed?
Refunds started processing on March 30
Refund requests need to be made by no later than May 15
It may take up to 8 weeks to complete refunds. Refunds will be processed through the original point of sale and apply to all tickets that were purchased through our authorized vendor, the Savannah Box Office. 

How do I initiate a refund?
Refund request should be submitted by completing the Refund Request Form
If a refund was previously requested and was confirmed via email, there’s no need for a new refund request. 

I purchased my tickets in cash or by check. How will I receive my refund?
Please contact Savannah Music Festival at tickets@savannahmusicfestival.org to request a ticket refund. Your refund will be issued by SMF check, or you may choose to provide a debit card number for the refund.

I redeemed a gift card for tickets/I still have an unused gift card.
Can I keep those tickets on account with SMF?
If a ticket was purchased using a gift card you may request to donate or request a refund for the tickets. Unused 2020 Savannah Music Festival gift cards may be converted into a donation or applied to future Savannah Music Festival events, including the 2021 festival (all gift cards expire April 10, 2021).

Could I donate a portion of my refund?
Yes, you can opt to donate individual tickets while getting a refund for others.

May I exchange my tickets for tickets to Lake Street Dive?
No

What if patrons’ credit card used for the original transaction is no longer valid/in use?
Refunds can be made to another card, if we are notified on time. In most cases, even if refunds are made to an expired or out of use card, as long as the account is still active, money will be reimbursed to the original account.


How to?

Make a donation: fill out the donation form: https://forms.gle/KzxQkrqWaxWVJ4rs7

Request a refund: fill out the refund request form: https://forms.gle/RisinBRRMRVyg9b29