Marketing & Patron Services Associate

Marketing & Patron Services Associate

Location: Savannah, Georgia
Term: Full-time position
Start Date: August 2, 2021

 

The Marketing & Patron Services Associate is responsible for the execution of Savannah Music Festival’s (SMF) ticketing, handling Savannah Box Office relations and general patron services. The position also holds a key role on the marketing team, assisting in social media, public relations and community outreach, along with marketing planning and writing for a variety of materials. 

DUTIES AND RESPONSIBILITIES

Marketing and Administrative

  • Maintain SMF’s social media channels (planning and content management) in line with the brand of the organization and its commitment to Diversity, Equity, Inclusion and Accessibility. 
  • Maintain and incorporate an anti-racist and anti-oppressive lens into SMF’s social media channels
  • Monitor and analyze campaign performance; keep abreast of social media trends
  • Write/edit various marketing materials and festival website content
  • Assist in analyzing marketing material with a Diversity, Equity, Inclusion and Accessibility lens 
  • Monitor and analyze data, sales trends and pricing strategies, including discounts and sales promotions
  • Assist in brainstorming for marketing campaigns and collateral
  • Assist in creation of weekly eblasts
  • Assist in establishing and implementing ticketing promotions
  • Assist in the collection of marketing materials from artists
  • Assist in fulfilling and mailing merchandise orders
  • Assist with advertising sales, tracking and invoicing
  • Assist with patron surveys, evaluations and other market/consumer research
  • Represent SMF at events

Patron Services

  • Coordinate SMF’s Savannah Box Office operations, including training, providing customer service guidelines and providing show content, discount codes, accounting reports and seat maps
  • Administrate ticketing system, including inventory and holds
  • Analyze ticketing data and create pricing structures to maximize revenue from ticket sales
  • Coordinate group sales, ticket donations and gift cards, press tickets, etc.
  • Assist in concierge ticketing for major level festival donors and sponsors
  • Field patron requests and accessibility needs and assist with communications with patrons
  • Maintain patron database
  • Maintain on-site presence at all festival venues, interacting with patrons, donors, volunteers and so on, to ensure positive customer service experience
  • Involvement in volunteer operations, including recruitment, training and scheduling

KNOWLEDGE AND SKILLS

  • Demonstrates and supports SMF’s culture of diversity, equity  and inclusion
  • Bachelor’s degree required
  • Experience working with box office systems and software 
  • Excellent customer service and public interaction skills
  • Exceptional writing and communication skills required 
  • Proficiency in Excel, Word, PowerPoint and Google Apps; experience in FestivalPro or other festival management planning software a plus
  • Proficiency in maintenance of social media outlets, especially Facebook, Instagram and Twitter; experience in Sprout Social and Canva a plus
  • Familiarity with SEO and Google AdWords preferred
  • Ability to work in very high-stress environments, with many different types of personalities
  • Collaborative working style with a hands-on approach to teamwork
  • Must be extremely organized when handling multiple details and have the ability to multitask
  • Willingness, availability, energy, and stamina to work long hours and weekends during 17-day festival and festival-specific special events throughout the year
  • Working knowledge of non-profit organizations and the performing arts
  • All applicants must have a valid driver’s license and submit to a criminal background check and drug test

Salary range is $35,000-40,000, plus a competitive benefit package. 

HOW TO APPLY

To submit an application, please email a cover letter and resume by June 30 to jobs@savannahmusicfestival.org. No phone calls, please.