Marketing & Patron Services Associate

Marketing & Patron Services Associate

Location: Savannah, Georgia
Term: Full-time position
Start Date: September 7, 2021

 

The Marketing & Patron Services Associate holds a key role on Savannah Music Festival’s (SMF) marketing team, creating organic posts for social media, assisting with digital communications, public relations, and community outreach, along with marketing planning and writing for a variety of materials. The position is also responsible for the execution of the organization’s ticketing, handling box office relations, and general patron services.

DUTIES AND RESPONSIBILITIES

Marketing and Administrative

  • Maintain SMF’s social media channels (planning and content management) in line with the brand of the organization and its commitment to Diversity, Equity, Inclusion, and Accessibility.
  • Maintain and incorporate an anti-racist and anti-oppressive lens into SMF’s social media channels
  • Monitor and analyze campaign performance; keep abreast of social media trends
  • Write/edit various marketing materials and festival website content
  • Assist in analyzing marketing material with a Diversity, Equity, Inclusion and Accessibility lens
  • Monitor and analyze data, sales trends and pricing strategies, including discounts and sales promotions
  • Assist in brainstorming for marketing campaigns and collateral
  • Assist in the creation of weekly eblasts
  • Assist in establishing and implementing ticketing promotions
  • Assist in the collection of marketing materials from artists
  • Assist in fulfilling and mailing merchandise orders
  • Assist with advertising sales, tracking and invoicing
  • Assist with patron surveys, evaluations and other market/consumer research
  • Represent SMF at events

Patron Services

  • Coordinate SMF’s Savannah Box Office operations, including training, providing customer service guidelines and providing show content, discount codes, accounting reports and seat maps
  • Administrate ticketing system, including inventory and holds
  • Analyze ticketing data and create pricing structures to maximize revenue from ticket sales
  • Coordinate group sales, ticket donations and gift cards, press tickets, etc.
  • Assist in concierge ticketing for major level festival donors and sponsors
  • Field patron requests and accessibility needs and assist with communications with patrons
  • Maintain patron database
  • Maintain on-site presence at all festival venues, interacting with patrons, donors, volunteers and so on, to ensure positive customer service experience
  • Involvement in volunteer operations, including recruitment, training and scheduling

KNOWLEDGE AND SKILLS

  • Bachelor’s degree required
  • Experience working with box office systems and software
  • Excellent customer service and public interaction skills
  • Exceptional writing and communication skills required
  • Proficiency in Excel, Word, PowerPoint and Google Apps; experience in FestivalPro or other festival management planning software a plus
  • Proficiency in maintenance of social media outlets, especially Facebook, Instagram and Twitter; experience in Sprout Social and Canva a plus
  • Familiarity with SEO and Google AdWords preferred
  • Ability to work in very high-stress environments, with many different types of personalities
  • Collaborative working style with a hands-on approach to teamwork
  • Must be extremely organized when handling multiple details and have the ability to multitask
  • Demonstrates and supports SMF’s culture of diversity, equity and inclusion
  • Willingness, availability, energy, and stamina to work long hours and weekends during 17-day festival and festival-specific special events throughout the year
  • Working knowledge of non-profit organizations and the performing arts
  • All applicants must have a valid driver’s license and submit to a criminal background check and drug test

HOW TO APPLY

To submit an application, please email a cover letter and resume by July 30 to jobs@savannahmusicfestival.org. No phone calls, please.

Salary range is $35,000-40,000, plus a competitive benefit package.