Ticketing Information & Policies

Ticketing Information & Policies

PRE-SALE: APRIL 12–19, 2021

SMF donors, sponsors and SMF in Unison members are eligible for pre-sale ticket access. To take advantage of the exclusive pre-sale, call Savannah Music Festival at 912.234.3378 to order your tickets.

Pre-sale phone hours:
Monday, April 12–Friday, April 16, 10 AM to 5 PM
Saturday, April 17–Sunday, April 18, 10 AM to 3 PM
Monday, April 19, 10 AM to 5 PM

Please note: Pre-sale ticket purchases are limited. To check if you’re eligible for pre-sale access, please e-mail kat@savannahmusicfestival.org

TICKETS ON SALE TO THE PUBLIC:
TUESDAY, APRIL 20, 2021 at 10 am

Standard Savannah Music Festival ticket discounts and donor benefits do apply.

 

How to Buy Tickets

ONLINE: savannahmusicfestival.org
24 hours a day, 7 days a week

BY PHONE: Savannah Box Office 912.525.5050
Monday to Thursday, 10 AM to 3 PM
Hours subject to change

AT THE DOOR: One hour prior to showtime at the performance venue.
Subject to availability

 

Choosing Seats

Reserved tickets will automatically block seats for social distancing between orders. We encourage you to select seats for your entire party when making your purchase. In an effort to avoid long lines for public health and safety, you will be assigned a specific entry point on your digital ticket and arrival time in your confirmation e-mail. Seat maps and information about entry points can be found here.

 

Policies

Avoid Ticket Fees
Published SMF 2021 Spring Season ticket prices include all fees. However, tickets are subject to box office service fee charges. To avoid box office fees, tickets may be purchased by phone at the Savannah Box Office.

Digital tickets
To encourage contactless transactions, all tickets will be digital for SMF 2021; ushers will scan tickets at the door. You will receive your tickets via email with PDF attached. If you do not have access to a phone that supports a PDF, you may print your ticket at home and bring it with you to the concert.

Children
SMF strives to provide a welcoming environment for patrons of every age. For questions about the suitability of a performance for your child, please call 912.234.3378 x111. Children 12 years of age or younger receive free admission to concerts at Trinity United Methodist Church. Children 5 years of age or younger receive free admission to concerts at the Metal Building at Trustees’ Garden. Children have to be accompanied by paying adult ticket holders (limit one child per one paying adult). Free tickets for children are available for purchase by calling the SMF office at 912.234.3378 x111. All patrons, regardless of age, must have a valid ticket to enter the venue. This includes infants and children that may normally sit on the lap of a parent. Chamber performances at Trinity United Methodist Church are not recommended for children under the age of 5 years. Older children and young adults, especially those studying to learn an instrument, are invited to take advantage of SMF’s special discounts at Trinity United Methodist Church. Visit savannahmusicfestival.org/deals for more details.

Accessibility
The Metal Building at Trustees’ Garden is wheelchair accessible, and ADA accessible seats are available. Accessible public restrooms are located inside the Metal Building.
Trinity United Methodist Church is wheelchair accessible. Accessible public restrooms are located in the rear of the venue and at the Telfair Museums’ Jepson Center.
To request accessible seating or if you have a need that is not addressed, please call the SMF office at 912.234.3378 x111.

Patron Code of Conduct
We are committed to providing an inclusive environment that celebrates exceptional live music, highlights diverse voices and genres and unites our community. We are dedicated to cultivating a safe, comfortable and enjoyable experience for everyone who interacts with the Savannah Music Festival. Patrons are expected to contribute to our mutually respectful and welcoming community, supporting the richness of music from around the world and its transformative power.
Please refrain from behavior that could disturb other patrons and performers. Patrons may be asked to relocate or leave if their behavior is disruptive to other audience members or if they are violating our safety protocols. Untolerated behavior includes, but is not limited to:

  • Ignoring requests from SMF staff and security regarding facility operations and emergency response procedures
  • Verbal or physical harassment, including abusive language and gestures, threats, cursing or sexual language directed at others
  • Any form of discrimination or harassment because of race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, disability or veteran status
  • Behavior that violates government laws and regulations

Late Seating
Late seating for concerts will take place during the first appropriate pause in the program at the discretion of house management.

Cancellations and Refunds
Savannah Music Festival does not offer ticket refunds. Tickets can be exchanged or donated to the festival for resale. Exchanges are subject to availability and exchange fees. Tickets for donation must be received by the SMF office at least 24 hours prior to the scheduled performance. You will receive a tax-deductible donation receipt after the festival. If you or someone in your party contracts COVID-19 prior to arriving at a concert, has been exposed to COVID-19, or has received a positive test, please stay home. Your digital tickets are transferable if you’re able to find someone to go in your place. For further questions, please call the SMF office at 912.234.3378 x111.

ALL PROGRAMS AND POLICIES ARE DEPENDENT ON LOCAL AND STATE GUIDELINES AND MAY BE SUBJECT TO CHANGE.